Step 1: Read the Objection Remarks Carefully (Do Not Guess)

Log in to your seller account on the Government e-Marketplace (GeM) and open the UVAM → Action Required / Query section.

Key rule:

• Respond only to what is specifically mentioned

• Do not upload unrelated or excess documents

Government reviewers expect targeted clarification, not document dumping.

Step 2: Identify the Nature of the Objection

Most UVAM queries fall into these categories:

• Name mismatch (PAN / bank / GST)

• Aadhaar authentication issue

• Bank account ownership mismatch

• Missing or weak authorization proof

• GST–PAN linkage issue

• Blurred or incomplete document upload

Understanding the category determines the correct corrective action.

Step 3: Correct the Root Cause First (Offline, If Needed)

Do not reply unless the underlying issue is actually fixed.

Examples:

• If bank name mismatches PAN → get corrected bank proof

• If GST name differs → file GST amendment first

• If Aadhaar name mismatch → update Aadhaar or PAN

Uploading explanations without correcting the base record leads to repeat objections.

Step 4: Upload Correct, Clear & Final Documents

When responding:

• Upload fresh, legible documents

• Ensure full visibility (no cropping)

• Use official PDFs or clear scans

• Avoid edited or masked files

For authorization:

• Upload properly worded board/partner resolution

• Mention GeM/UVAM authority clearly

This step is critical for manual approval cases.

Step 5: Write a Precise Clarification (If Text Box Is Available)

If the portal allows remarks, keep it short, factual, and compliance focused.

Example (Good Practice):

“The bank account has been updated to match the PAN legal name. Revised cancelled cheque and bank confirmation are attached for verification.”

Avoid:

• Emotional language

• Blame on system or portal

• Long explanations

Compliance officers look for resolution, not justification.

Step 6: Submit Once — Do Not Repeatedly Edit

After submission:

• Do not make further edits unless asked

• Repeated changes reset verification

• Monitor registered email and dashboard

Most corrected submissions are cleared within 2–7 working days if compliant.