Consumers can file complaints for defective goods, deficient services, unfair trade practices or overcharging under the Consumer Protection Act, 2019, within two years of the cause of action. Complaints go to the District Commission (up to Rs 50 lakh), State Commission (Rs 50 lakh to Rs 2 crore) or National Commission (above Rs 2 crore), and can be filed online on e-Daakhil without a lawyer.
Grounds
- Defects in goods
- Deficiency in service
- Unfair or restrictive trade practices
- Overcharging
- Unsafe products
Before filing
Send a written complaint or legal notice and consider the National Consumer Helpline for resolution.
Filing steps
- Register on e-Daakhil.
- Fill complaint details and relief sought.
- Upload bills, correspondence and evidence.
- Pay the fee based on claim value.
- Attend hearings online or in person.
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Get expert help →Remedies
Replacement, refund, compensation, removal of defects and punitive damages in some cases.
Frequently asked questions
Do I need a lawyer?
No. Consumers can file and argue themselves.
Can I file where I live?
Yes. The 2019 Act allows filing where the complainant resides or works.
Are e-commerce purchases covered?
Yes, including platform liability under the e-commerce rules.
What if I miss the 2-year limit?
Delay can be condoned for sufficient cause.
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