Homebuyers can file a complaint with the state RERA authority for delayed possession, structural defects, false advertising or violation of the agreement, usually online with the prescribed form, fee and documents. RERA can order refund with interest, compensation through the adjudicating officer, or interest for each month of delay if the buyer stays in the project.
Grounds for complaint
- Delay in possession
- Structural or quality defects within five years
- Changes to plans without consent
- Misleading advertisements
- Unregistered projects or agents
Documents
- Agreement for sale and allotment letter
- Payment receipts
- Correspondence with builder
- Brochures and advertisements
Process
- Fill the complaint form on the state RERA portal.
- Pay the fee and upload documents.
- Hearings before the authority.
- Order and execution.
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Either party can appeal to the Appellate Tribunal. Non-compliance with orders attracts penalties.
Frequently asked questions
Can I file RERA complaint without a lawyer?
Yes. Buyers can file and argue themselves, though legal help improves presentation.
How long does a RERA case take?
Many authorities aim to decide within months, but timelines vary by state and case load.
Can I get compensation for mental harassment?
Compensation claims are decided by the adjudicating officer under the Act.
Can I approach consumer court instead?
Courts have held that buyers may choose consumer forums or RERA, subject to rules against parallel proceedings.
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