A retail drug licence, issued by the State Drugs Control Department in Forms 20 and 21 (and 20F, 21C where applicable), allows sale of medicines to consumers. It requires suitable premises of the prescribed minimum area, refrigeration for cold-chain drugs, and a registered pharmacist present during business hours. Prescription and sale records must be maintained.
Requirements
- Premises meeting area norms
- Refrigerator and AC
- Registered pharmacist
Process
- Apply online with documents.
- Pay fee.
- Inspection.
- Licence issued.
Compliance
- Sell scheduled drugs only on prescription
- Maintain registers for Schedule H1 and narcotics
- Display licence and pharmacist details
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Get expert help →Common reasons for rejection
Insufficient area, missing pharmacist documents or storage issues.
Frequently asked questions
Can a medical store sell cosmetics?
Yes, cosmetics and general goods can be sold alongside drugs.
Is a pharmacist needed full time?
A registered pharmacist must be present during business hours.
Can I sell medicines online?
Online sales operate through licensed premises and must follow prescription rules.
What is Schedule H1?
A category of drugs requiring stricter record keeping.
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