Live bidding failures are technical, not strategic—and most losses happen due to avoidable system lapses. Below is a field-level troubleshooting playbook used by professional MSTC bidders.

1. DSC Not Detected / DSC Error

Symptoms

• “DSC not found”

• “Please insert DSC token”

• Bid button inactive

Root Causes

• DSC utility not running

• Wrong browser or Java version

• Expired or mismatched DSC

Fix

• Restart DSC utility (as Administrator)

• Use Chrome / Edge (latest version)

• Reinsert USB token

• Ensure DSC name = authorized signatory on MSTC

Preventive Rule:

Test DSC 1 day before auction—not on bid day.

2. Bid Button Disabled / Greyed Out

Symptoms

• Cannot click “Submit Bid”

• Auction visible but inactive

Root Causes

• EMD not approved

• Auction not yet live

• Logged in with sub-user (restricted rights)

Fix

• Check EMD status → must show “Accepted”

• Refresh page after auction start time

• Login using primary bidder credentials

3. Session Timeout / Auto Logout

Symptoms

• Sudden logout

• “Session expired” message

Root Causes

• Inactivity

• Multiple tabs open

• Slow internet connection

Fix

• Login 15–20 minutes early

• Avoid opening MSTC in multiple tabs

• Keep clicking safe areas to stay active

• Use stable wired internet if possible

4. Bid Submitted but Not Reflected

Symptoms

• Bid confirmation not visible

• Competitor bid shows but yours doesn’t

Root Causes

• DSC approval not completed

• Network lag during submission

• Browser cache conflict

Fix

• Wait 5–10 seconds → refresh once

• Clear cache before auction

• Avoid double-clicking bid button

📌 Golden Rule:

Never assume a bid is placed unless it appears in bid history.

5. Incorrect Bid Increment Error

Symptoms

• “Invalid bid amount”

• “Bid not in correct increment”

Root Causes

• Manual entry without checking increment

• Auto-extension increment misunderstanding

Fix

• Always use system-suggested next bid

• Re-check increment rules during extensions

6. Page Freezes During Auto-Extension

Symptoms

• Timer stops

• Page unresponsive during last minutes

Root Causes

• High traffic load

• Low RAM / background apps

• Browser incompatibility

Fix

• Do not panic or refresh immediately

• Wait 10–15 seconds

• If needed, open a backup browser session (same login)

7. Payment Gateway Error (During EMD / Balance Pay)

Symptoms

• Payment debited but not shown

• Gateway timeout

Fix

• Save UTR / screenshot immediately

• Wait for bank settlement (usually same day)

• Raise ticket with MSTC using UTR

Leegal’s Live Bid Technical SOP

We eliminate panic-led losses by:

• Pre-auction system checklist

• DSC & browser dry-run

• Backup connectivity plan

• Live support protocol during bidding window