GEM · HOW-TO

How to File a Grievance on GeM Portal

The grievance mechanism exists precisely for situations that can't be resolved through ordinary buyer-seller communication.

5 min read Action Guide By LeegAl Advisory Team

The grievance mechanism exists precisely for situations that can't be resolved through ordinary buyer-seller communication.

How To Approach This

Document the issue thoroughly first — order details, correspondence, and any evidence relevant to the dispute or problem.
Locate the appropriate grievance channel on the portal for your specific issue type (payment, order dispute, technical issue, etc.), since routing matters for a timely response.
Submit a clear, factual grievance that states the issue, references supporting documentation, and specifies the resolution you're seeking.
Follow up within a reasonable timeframe if you haven't received a response, keeping your own records of the grievance submission and any reference number provided.

How long does grievance resolution typically take?

Timelines vary by issue complexity and volume, so keeping thorough documentation helps if follow-up becomes necessary.

Can a grievance be filed anonymously?

Grievances are generally tied to your seller account and the specific order/issue, rather than submitted anonymously.

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