MSTC · HOW-TO
How to Resolve Material Quality Disputes Post-Auction
A methodical, well-documented approach gives quality disputes the best chance of fair resolution.
A methodical, well-documented approach gives quality disputes the best chance of fair resolution.
How To Approach This
- Document the discrepancy between the listing/catalog description and the actual received material immediately upon receipt, with photographs and specific details.
- Raise the dispute formally and promptly through MSTC's grievance process, referencing the specific auction, listing details, and your documented evidence.
- Be factual and specific in your dispute submission, focusing on concrete, verifiable discrepancies rather than general dissatisfaction.
- Follow up within a reasonable timeframe if you haven't received a response, keeping records of your submission throughout the process.
Frequently Asked Questions
Does timing matter for raising a quality dispute?
Yes, prompt reporting upon receipt strengthens your position considerably compared to a delayed complaint.
What if I skipped pre-bid inspection when it was available?
This can weaken your position somewhat, since you had the opportunity to verify the material beforehand — it's still worth raising a genuine, well-documented discrepancy regardless.
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